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Chủ Nhật, 9 tháng 1, 2011

TRAVEL COMPANIES MUST FOCUS ON ONLINE CUSTOMER EXPERIENCE

Online Travel Vietnam: Research released by Tealeaf into the competitive online travel market reveals the fickle nature of ebookers, with 9 out of 10 consumers booking their holiday with a different provider each time. And with customer experience only beaten by price when consumers were asked about their priorities for a travel website, the message to brands is clear; overlook any aspect of the online customer experience at your peril, or risk visitors fleeing to competitor websites.

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